Qualtrics Agent Assist: A Chrome Extension for Customer Service Representatives
Qualtrics Agent Assist is a powerful chrome extension designed to provide real-time coaching and resources to customer service representatives during customer calls. Developed by Qualtrics LLC, this free tool aims to enhance the productivity and effectiveness of agents, ultimately delivering exceptional customer service.
One of the key features of Qualtrics Agent Assist is its Real-Time Agent Assist capability. This feature offers agents contextual resources and coaching in-the-moment, helping them navigate every call towards the best possible outcome. By providing agents with relevant information and guidance, Qualtrics Agent Assist empowers them to serve customers efficiently and effectively.
Additionally, Qualtrics Agent Assist includes an Automated Call Summaries feature. Once a customer call concludes, this feature generates an intelligent call recap within seconds. The recap contains all the important information from the call, allowing agents to quickly review and reference key details.
Embedded directly in agents' browsers, Qualtrics Agent Assist harnesses the power of Qualtrics' industry-leading natural language understanding, machine learning capabilities, and AI. With its user-friendly interface and valuable features, this chrome extension is a valuable tool for contact center agents seeking to deliver exceptional customer service.
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